At PlumResearch, the issue of privacy is always our top priority. We respect the privacy of our customers and strive to be transparent about how we use and protect our customers’ personal data.

This Privacy Policy describes how we process your data, including personal information when you visit (the “Website”). Any references to „us” in this Privacy Policy refer to Plum Research S.A. (a company with its registered office at Al. Piastów 22, 71-064, Szczecin, Poland, National Court Register (KRS) no.: 0000696107; tax identification number (NIP): 8522635486), while the references to “you” refer to persons who visit the Website.

We act as the data controller of personal data collected through the Website.

This Privacy Policy also includes information on how we use cookies on the Website.

  1. What data do we collect?

    When you use the Website and its functionalities (such as its support contact form), we collect the following personal data about you (the scope of data depends on the specific service you use):

    • identity and contact data: your name, e-mail, company name, your title in the company or any other data you have voluntarily disclosed to us;
    • technical data, including information collected during your visits to our Website, such as IP address of your device, operating system, browser type and version, device type, device identifier, time and date of your visit on the Website, pages you visit on the Website;
    • other data which you may have voluntarily provided upon contacting us.

  2. How do we collect your data?

    The data we collect comes from you. We process your data when you use our Website, fill in the support contact form or if you communicate with us in any way.

  3. How do we use your data and on what legal basis?

    We use your data for the following purposes:

    • to pursue our legitimate interests – in particular, to conduct our business, analyze and improve our Website and the services we provide, to allow you to use the Website, including its user account system, in order to contact you (by answering your questions asked via the support contact form, for instance), as well as to establish, exercise or defend any legal claims.

    We retain your personal data for the term necessary to fulfil the purpose for which it was collected, to fulfil our contractual or legal obligations, or to enforce our rights. Because of this, the storage period depends on the nature of the information and the purposes of processing. We will store the data processed on the basis of your consent until you withdraw it, unless we have another legal basis for such processing.

    To provide our services related to the Website, we may transfer your data outside the European Economic Area. In this case, we will use appropriate safeguards, in compliance with applicable laws, to ensure the protection of your personal data.

    We do not use your personal data for automated decision-making.

    We share your personal data with third parties in order to help us use the Website, as detailed below:

    1. We use Google Analytics to better understand how our customers use the Website. You can learn more about how Google uses your personal data here: You can opt out of Google Analytics by following the steps provided here:
    2. We use HotJar to better understand how our customers use the Website. You can learn more about how HotJar uses your personal data here: You can opt out of HotJar by following the steps provided here:
    3. We use ZoomInfo to better understand how our customers use the Website. You can learn more about how ZoomInfo uses your personal data here: You can opt out of ZoomInfo by following the steps provided here:
    4. We use the LinkedIn Insight Tag to better understand how our customers use the Website. You can learn more about how LinkedIn uses your personal data here: You can opt out of LinkedIn Insight Tag retargeting by following the steps provided here:
    5. We use Custify to better understand how our customers use the Website. You can learn more about how Custify uses your personal data here:

    Regardless of the above, we may share your data with entities providing outsourcing services (such as IT, web hosting, legal services), as well as with entities cooperating with us for the purposes of developing and maintaining the Website.

  4. How do we protect your data?

    We use appropriate technical and organizational measures to ensure the ongoing confidentiality, integrity and resilience of our data processing systems and services. These include, among others: using passwords and a password manager, limiting access of our personnel to personal data, physical security measures, restricting remote access to databases, and encrypting data transfers (SSL).

  5. What are your data protection rights?

    You have the right to request from us access to your personal data that we process. You may ask for your information to be corrected or updated. You may also request for your personal information to be erased or its processing to be restricted, under certain conditions; as well you have a right to object to further processing.

    In certain situations, you may also be entitled to the right to data portability, i.e. the right to receive your personal data in a structured, commonly used machine-readable format, and to ask us to transmit the data to another controller.

    In case your personal data is processed based on your consent, you have the right to withdraw that consent at any time, although the withdrawal will not affect the processing that has already taken place.

    You have a right to file a complaint to your national data protection authority in the EU/EEA. You may find its contact details here:

    If you would like to exercise any of these rights, please contact us.

  6. Cookies policy

    Cookie files (or ‘cookies’) are small data files stored on your device once you load a website. We use cookies to improve our Website and to deliver a better service.

    In particular, we use cookie files for the following purposes:

    • For functional purposes, in order to enable some functions of the Website;
    • To collect statistical data in order to observe how users use the Website;
    • For marketing and advertising, such as web banner advertisements.

    We use both session cookies and persistent cookies on our Website.

    • Session cookies are removed once you close your browser window.
    • Persistent cookies are kept on your device for a specific time.

    Our Website features cookie files originating from us (first party cookies), as well as from third parties (described in point 3 above).

    You may accept or decline using cookies by changing the settings of your Internet browser - you can find information how to do it below:

    Removing or blocking cookies may affect the way our Website operates, and it may cause some functionalities of the Website, such as the user account functionality, to be unavailable.

  7. Contact us

    If you have any questions about how we process your data, or would like to exercise your rights, please contact us at or at our office: Al. Piastów 22, 71-064 Szczecin, Poland.

We may update this Privacy Policy from time to time due to, for example, changes in ways we operate or because we are required to do so under applicable laws.

This Privacy Policy was last updated on 23.12.2021.