At PlumResearch, the issue of privacy is always our top priority. We respect the privacy of our customers and strive to be transparent about how we use and protect our customers’ personal data.
We act as the data controller of personal data collected through the Website.
When you use the Website and its functionalities (such as its support contact form), we collect the following personal data about you (the scope of data depends on the specific service you use):
The data we collect comes from you. We process your data when you use our Website, fill in the support contact form or if you communicate with us in any way.
We use your data for the following purposes:
We retain your personal data for the term necessary to fulfil the purpose for which it was collected, to fulfil our contractual or legal obligations, or to enforce our rights. Because of this, the storage period depends on the nature of the information and the purposes of processing. We will store the data processed on the basis of your consent until you withdraw it, unless we have another legal basis for such processing.
To provide our services related to the Website, we may transfer your data outside the European Economic Area. In this case, we will use appropriate safeguards, in compliance with applicable laws, to ensure the protection of your personal data.
We do not use your personal data for automated decision-making.
We share your personal data with third parties in order to help us use the Website, as detailed below:
Regardless of the above, we may share your data with entities providing outsourcing services (such as IT, web hosting, legal services), as well as with entities cooperating with us for the purposes of developing and maintaining the Website.
We use appropriate technical and organizational measures to ensure the ongoing confidentiality, integrity and resilience of our data processing systems and services. These include, among others: using passwords and a password manager, limiting access of our personnel to personal data, physical security measures, restricting remote access to databases, and encrypting data transfers (SSL).
You have the right to request from us access to your personal data that we process. You may ask for your information to be corrected or updated. You may also request for your personal information to be erased or its processing to be restricted, under certain conditions; as well you have a right to object to further processing.
In certain situations, you may also be entitled to the right to data portability, i.e. the right to receive your personal data in a structured, commonly used machine-readable format, and to ask us to transmit the data to another controller.
In case your personal data is processed based on your consent, you have the right to withdraw that consent at any time, although the withdrawal will not affect the processing that has already taken place.
You have a right to file a complaint to your national data protection authority in the EU/EEA. You may find its contact details here: https://edpb.europa.eu/about-edpb/board/members_en.
If you would like to exercise any of these rights, please contact us.
In particular, we use cookie files for the following purposes:
We use both session cookies and persistent cookies on our Website.
Our Website features cookie files originating from us (first party cookies), as well as from third parties (described in point 3 above).
You may accept or decline using cookies by changing the settings of your Internet browser - you can find information how to do it below:
Removing or blocking cookies may affect the way our Website operates, and it may cause some functionalities of the Website, such as the user account functionality, to be unavailable.